Granite Grill Refund and Return Policy
Food Order Errors
If you receive food that is different from your receipt, we sincerely apologize. Please speak to a Granite Grill staff member as soon as the discrepancy is discovered so that we can make it right.
For credit/debit card payments, we will charge or credit the difference as needed. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the incorrect food order in the original container(s) to the Granite Grill.
Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please let a staff member know as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it, and we will refund the amount to your original method of payment.
Food Dissatisfaction
We take great care and pride in all of the items we make and strive for quality and consistency. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like. If a substantial amount of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.
Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Pick up orders
We strive to prepare and package our pick up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by your receipt to ensure your order is picked up at the best quality with respect to temperature and freshness. If the customer arrives after the pick up time, no refund will be issued.