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This is a list of questions that our guests ask us frequently in regards to the 2020-21 ski season, given the restraints placed because of the ongoing pandemic.

Tickets & Passes

Is there a reservation system?

Mt. Ashland season pass holders are not required to reserve a space on the hill. Our pass holders can come and go as they wish.

Individual day lift tickets are available for sale in advance. Your lift ticket for a specific day will act as a reservation. Most days we have been sold out this season, so please plan ahead. You will receive an email confirmation from your online purchase. Present that at either the ticket booth on the locker lodge deck, or at the outdoor ticket booth located in the parking lot

What is the best way to guarantee I can ski/ride on a certain day?

Season pass holders have the best chance of being able to ski on all days we are open. If a season pass is not for you, we recommend purchasing a lift ticket through our cloud store as far in advance as possible.

Help! I didn't get a reservation for my chosen day. Can I still ski/ride?

Yes, in the afternoon. If you would like to ski or ride on a day that we are sold out of tickets online, you still can visit for the afternoon. The ski area has greatly reduced numbers of guests after noon, so we now have an unlimited number of afternoon half-day tickets available for sale every day we are open. The afternoon tickets are only available for purchase at one of our ticket outlets at the ski area (they are no longer available for purchase online). The tickets will go on sale at 11:45 and will be valid noon to 4pm on the date of purchase.

Can I buy lift tickets in person at the mountain?

Please plan ahead and purchase lift tickets in advance. Purchasing your tickets in advance ensures you will be able to ski on your chosen day. If we are sold out on your chosen day, we offer sales of afternoon half-day lift tickets at the ski area (see the question above).

How can I see if lift tickets are available for a certain date?

Please visit our lift ticket cloudstore for tickets available on the day you are interested in visiting. If only parking passes are available for the chosen day, we are sold out of lift tickets for that day.

I have a voucher/punch card issued for the 2019-2020 ski season. Can I use it this year?

The state of Oregon required us to close in mid-March 2020 because of the global pandemic. At that time, we announced that we would honor the following products issued for the 2019-2020 ski season:

  • Costco 3-visit punch cards
  • Yellow lift ticket vouchers

All vouchers still require reservations. Please visit our cloud store and select the day you wish to visit. There will be an option for a no-cost reservation. When you arrive at Mt. Ashland, please present the voucher at a ticket window along with proof of your reservation (the easiest way to do so is by pulling up our confirmation email on your mobile phone).

How can I pick up my season pass?

To pick up your season pass, please go to the ski lodge at Mt. Ashland. The greeter at the front door will direct you to the place to go.

Getting Here

Are things in the parking lot different than in years past?

Yes and no. We are not asking guests to park any closer to another car that exceeds the guest’s comfort level. We do appreciate it when our guests Park Smart, One Door Apart, but that might not be your thing this year and we’re OK with that too. We do ask our guests to maintain physical distancing and wear a face covering when distancing is not possible. This may include getting in and out of your vehicle.

We ask guests to limit groups in any particular area to no more than ten people. We will be requiring face coverings at all of the places where people gather, including on or around the ski lifts, so please don’t forget to bring it with you when you leave the parking lot.

Many people have asked us about bringing campers and setting up tents. We ask that you consider all of our guest’s needs and not take up any more space than you need to park your vehicle, and get ready for your day. On several days a season we exceed our capacity in the lot and have to turn guests away. Without our usual tight spacing of one door apart, we fear that we will have to turn even more people around than usual. Even on less crowded days we could see more people forced to the back parking lot which is not an ideal situation.

Behaviors in the lot are overseen by the US Forest Service Law Enforcement Officers and the Jackson County Sheriff’s Department, so please consider your activities in the lot carefully and check with the US Forest service should you have any questions about what is allowed. Overnight camping is not allowed in the parking lot, and a sno-park permit is required.

Can I have a fire in the parking lot?

Yes and no. We cannot allow wood fires in our parking lot as they create a lot of smoke, ash, and the flames could damage nearby vehicles. We do allow propane-powered, self-contained, commercially-available fire pits. Please use your best judgement and keep all combustible materials and containers out of all roadways, away from other vehicles and people, and exercise extreme caution.

Can I buy a Sno-Park permit at the mountain?

Yes, but to reduce the amount of on-mountain transactions, lines, and touch points, we ask that you purchase your Sno-Park permit in advance. Annual Sno-Park permits can be purchased online or at select retailers such as Bi-Mart. They will not be available from DMV locations at this time.

Will the Free Shuttle be running this winter?

No. We have suspended operations for our shuttle this season. A major funding partner backed out and it would be prohibitively expensive to run the transportation system while meeting currently-mandated safety protocols.

Can I bring up my RV?

Recreational vehicles are allowed to park in the Mt. Ashland parking lot. Unfortunately, these vehicles can take up much more space in a very limited parking area than other vehicles. They can also be very challenging to bring up to the ski area safely when our roads are snow- and ice-covered. We kindly request that you consider the possible crowding on certain days and leave your RV at home this winter and use your vehicle as your day lodge.

At the Ski Area

What kinds of face coverings are required?

Please review all of our COVID-19 guidelines, including Dr. Snowe’s guide to proper mask use. Here is a list of acceptable face coverings which must be tight-fitting and cover the nose and mouth:

  • Surgical masks,
  • Double-layered cloth masks,
  • Double-layered balaclavas, and
  • N-95 masks without vents.

The following are considered unacceptable face coverings at Mt. Ashland. If you are at Mt. Ashland wearing one of these, we will issue one surgical mask to you and ask that you come better-prepared in the future if you only have:

  • A bandana,
  • a clear face shield,
  • a neoprene face mask with nose and mouth holes,
  • an N-95 (or any other mask) with vents which allow unfiltered air to escape,
  • any loose-fitting mask.

What are the ski season opening and closing dates?

We traditionally plan to open the second Saturday in December and generally close the second Sunday in April, though we often offer a bonus weekend at the end of the season. It is important to know that the length and continuity of the season is never guaranteed. We do not have snow-making and are completely dependent on natural snowfall to open the ski area. We are always subject to mid-season closures due to weather or other things beyond our control such as changes imposed due to COVID-19.

Is the ski lodge open?

Yes, but due to current capacity regulations the lodge is open only for those renting our equipment and ski school participants. In order to be able to safely continue to grow the next generation of skiers and riders, we are asking guests to use their vehicle as their day lodge. If you are not planning to ski or ride, please do not plan on spending any time at all in the lodge–we just do not have enough capacity.

What are the food and beverage options this year?

We do not plan to offer any food or beverage service this year. As a nonprofit organization, we have chosen to devote the limited space in our ski lodge to those who are learning to ski and ride. Please plan to bring food, water, extra clothing, and blankets for your vehicle, as it will be your only day lodge option.

People often ask about food trucks. This seems like a sensible solution to feed people outdoors. Unfortunately, offering a consistent source of warm food and beverages from a small truck would only be able to serve a small portion of guests on a busy day. And many days it would be too cold and/or windy in our parking lot to operate. In addition, most food trucks, while perfectly functional in an urban environment, are not built to travel up 4,000 feet on the ski area access road and operate in our alpine environment in winter.

Are you limiting capacity on the mountain?

Yes. In order to maintain a safe and responsible experience for our guests, we are managing skier volume through online lift ticket sales. Season pass holders do not need to make reservations. Lift tickets for weekends usually sell out about one week in advance. If you are interested in skiing or riding on a day that we are sold out, you are welcome to come up in the afternoon of your chosen day. We offer in-person sales of afternoon half-day lift tickets valid noon to 4pm of the date of purchase. Afternoon lift tickets will not sell out.

Are you limiting capacity in the lodge?

Yes. The lodge is open only to guests renting gear or students participating in our ski school programs. In order to ensure we can meet the varying needs of our guests while ensuring physical distancing, we have very limited capacity available in the lodge. An approved face covering is required in and around the lodge. We ask all other guests to consider the vehicle in which they arrived as their day lodge.

Are you limiting chairlift capacity?

We ask that guests arriving together ride the lifts together. Singles will not be asked to pair up, but encouraged to ride alone instead. Mazes and lift lines are set up to facilitate physical distancing. Face coverings are mandatory in lines, loading and unloading, and while riding lifts. Guests should be prepared for mazes to extend up some trails when lines get long so it will be more important than ever to pay attention to slow signs and ski and ride with extreme caution near our base areas.

Is Twilight Skiing offered on Thursday and Friday nights?

No. This season, we do not offer night skiing.

Are guests be able to rent annual lockers?

No. To ensure adequate physical distancing for our valued employees as well as give us a place to perform daily health check-ins with each employee, the Locker Lodge is locked and used exclusively by employees. We ask our guests to consider the vehicle in which they arrived as their day lodge. Previous annual locker holders will be able to renew their locker next season.

What do restroom facilities look like?

In order to protect the health of our guests and staff, use of our restrooms in the ski lodge are limited to staff, guests in the process of renting equipment, and students participating in our ski school programs. Restrooms with running water are offered at the Locker Lodge. We have port-a-potties set up in the parking lot.  Our staff is cleaning and disinfecting restrooms regularly throughout the day in accordance with OHA guidelines.

I left an item. Where is the Lost & Found?

First of all, please do not leave your items at Mt. Ashland – especially this year! In order to protect the health and safety of our guests and staff, most abandoned items left at the ski area will be logged and held for 14 days. These items include but are not limited to hats, gloves, face coverings, clothing, water bottles and other random items. Larger or high-value items such as skis, snowboards, boots, poles, cell phones, keys, wallets, snow jackets will be kept for the duration of the season or as space allows at the discretion of staff.

Lessons & Rentals

Will you be offering ski and snowboard rentals this winter?

Yes. Guests must reserve gear rentals at least two days in advance to ensure an efficient rental process. This will enable our staff to pre-set rental gear ahead of time and efficiently move guests into and through the rental shop to get guests out on the hill in a timely manner. It also allows time to adequately sanitize gear between uses. Rentals must be paid for and reserved two days in advance through our website.

 

Will you be offering ski school this winter?

Yes. We will be offering ski school this winter with limited capacity. We will offer private lessons only this season. We will not offer lessons to anyone younger than the age of 7. Ski School lessons must be paid for and reserved at least two days in advance through our website.

Will you be offering school-based programs?

No. We are unable to offer the school-based programs because of restrictions in place by the State of Oregon. We apologize for this and look forward to building a very strong program for the 2021-22 season.

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